FAQS

Your Questions Answered

CAN I SHIP MY ORDER INTERNATIONALLY?

Yes! We ship worldwide to just about any country as long as the shipment of precious metal is not prohibited in your country. Our shipping rates are the actual USPS International rates plus a small fee for shipping materials.

WHAT CAN I HAVE STAMPED ON MY ITEM?

We can stamp many things on the items that can be personalized. We can stamp names, dates, quotes, special words – it just depends on the item and the amount of characters that will fit. I won’t however stamp curse words, derogatory words, racist terms or words that we have a personal conviction against as followers of Jesus. Thank you for understanding. The font options are shown here.

WHAT IS YOUR JEWELRY MADE OF?

A vast majority of the items are sterling silver or gold-filled. Sterling silver items are nickel-free. We do have some items that are either aluminum, brass or copper – those will be noted in the item description. You can learn more about the metal types here (as well as possible skin reactions).

WHAT DO I DO IF MY ITEM HAS TARNISHED?

Tarnishing is pretty normal for some people due to hydrogen sulfide gas in the air or the use of cosmetics. The best thing to do is to put your jewelry back in the baggie (with the black anti-tarnish square) it came in to prevent it from being in the open air. Also, we recommend that you don’t wear jewelry when you shower or swim – especially in a swimming pool as the chlorine will affect the metal. Our polishing squares should take the tarnish off of your items and make them look brand new.

THE DARKENING OF MY LETTERS HAS COME OFF, WHAT CAN I DO?

Redarkening your item is a really easy DIY fix. You take a permanent marker (like a Sharpie) and darken your letters. Let it dry for a few minutes and then take a polishing square to remove the excess black. It will make your item look like new! You can use the polishing square/pad until it is black on both sides.  You can purchase a polishing square here.

HOW LONG WILL IT TAKE FOR MY ITEM TO SHIP?

Orders generally ship within 2-3 weeks. During peak holidays (Valentine’s Day, Mother’s Day, Christmas) – orders can take up to 4 weeks to ship. Even Express orders will not ship next day, please take that into account when ordering.

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